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Universal Credit is ‘completely unworkable, badly designed and already out of date’, says jobcentre employee

Universal Credit is 'completely unworkable, badly designed and already out of date', says jobcentre employee

‘The IT behind the Department for Work and Pensions (DWP) flagship welfare programme is “completely unworkable, badly designed, and already out of date”, according to a jobcentre employee, who was speaking to Channel 4′s Dispatches.

The Universal Credit project, which aims to merge six benefits into a single monthly payment, has been troubled since its inception, with constant delays and MPs insisting that it will write off at least £140m.

According to the Guardian, the whistleblower claimed that the IT works for single claimants that are straightforward cases, but that more complex claims have to be completed manually.’

Read More: Universal Credit is ‘completely unworkable, badly designed and already out of date’, says jobcentre employee